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Frequently Asked Questions

What propels your mission?

At Jumbo Send, our mission is crystal clear: to provide users with unparalleled privacy and anonymous file-sharing in a user-friendly environment. We prioritize simplicity and cleanliness in our features, honoring the privacy of both senders and receivers within each Workspace without compromise. By exclusively accepting cryptocurrency, we reinforce our commitment to privacy, shaping a file-sharing platform where your privacy remains solely yours!

Is the transmission of my files secure?

Simply access your backend control panel, create a workspace, set parameters, and generate a secure Workspace download link. Share this link with friends, family, or coworkers, requiring a password for access. You can also set links and files to self-destruct after a specified number of downloads. It's a secure, easy, and reliable process.

Is there a cost associated with your service?

Downloading and sharing Workspaces is entirely free. New members can enjoy a free trial to create their own Workspaces and share files. Further details can be found on our plans page.

Is your site trustworthy?

Absolutely! We utilize fully secure SHA-256 encryption SSL services for sending and receiving data. In line with privacy principles, we refrain from scanning or reviewing the contents of files within any Workspace, safeguarding your privacy.

Why do you exclusively accept Bitcoin?

We accept Bitcoin and select ERC-20 tokens to maintain complete anonymity and establish a privacy barrier against third parties. Our commitment is to respect and value the privacy of our users, prioritizing the protection of their identity and personal information.

If my Workspace expires or self-destructs, can I recover files?

Unfortunately, no. In adherence to privacy policies, we do not save or restore files. Once a file is lost, the only accessible copies are those downloaded from your Workspace.

What is your refund policy?

As Bitcoin and other accepted cryptocurrencies facilitate only one-way transactions, with us solely receiving payments, we do not offer refunds.

Do you integrate with Dropbox or Onebox?

Presently, we do not integrate with Dropbox or Onebox. However, we are actively developing a solution to seamlessly incorporate both systems in the near future, enhancing your Workspace experience for ease of use.